To qualify for a return:
- 1. You must contact us first to return your product.
- 2. Your return is requested within 30 days from purchase.
- 3. Your item must be unused and in the same condition as you received it. It must also be in the original packaging and not been opened. Please provide a picture of the unopened box.
- 4. You are responsible for paying your shipping costs for returning your product. Shipping costs are not refundable unless it is a mistake made on our end.
- 5. Please provide us with the reason for a return.
Warning: Do not return your purchase without our approval. If a package has been returned without our knowledge and confirmation, we will not process any refund.
The return address for the US is: 1159 Sonora Court Suite 150 Sunnyvale CA 94086 (Do not return it to this address until we give you approval, else the refund will either not be processed or delayed significantly.)
Tracking number :
It would be great to provide us with a track and trace when you return the item after accepting your return.
It will help make the return/ refund process faster.
Note: you are always responsible for your return and tracking of this.
When you do not provide a tracking number for your return, it is your responsibility if your package is lost or didn't arrive with us. If a situation like this arises, we are unfortunately not obliged to refund.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit card or original payment method will be applied automatically within a set number of days.
Late or missing refunds (if applicable)
Please recheck your bank account if you haven't received a refund yet.
Please get in touch with your credit card company. It may take a while for your refund to be officially posted.
There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, don't hesitate to contact us.
Sale of items (if applicable)
Only regular-priced items can be refunded, but sale items cannot be refunded.
Exchange (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, don't hesitate to contact us.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate for the value of your return. We will send a gift voucher to you as soon as the returned item has been received.
If the item was not marked as a gift at the time of purchase or if the delivery person delivered the order himself later, we will send a refund to the gift delivery person, and we will notify them of your return.
You are responsible for paying your shipping costs for returning your product. Shipping costs are not refundable unless it is a mistake made on our end.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you're shipping an item over $ 75, consider using a trackable shipping service or taking out shipping insurance. We do not guarantee that we will receive your returned item.